Shipping & Return
We use fedex as our main shipping company. After you receive the tracking number from our shipping department, you can track the package at www.fedex.com We ship from California. Usually it takes 3 - 5 business days to anywhere in US.
We accept returns / exchanges on defective merchandise only. We will not accept merchandise in good working condition, or damages caused by forces. We will exchange the defective merchandise; or give you a store credit to be used on your next order; or refund as long as the following conditions are met:
- 1) Defective items must be reported to us within (3) days of the date of receipt and returned no later than (7) days of the date of receipt.
- 2) All returns must be in original condition and packaging including damaged or defective items. The credit or refund will not be issued to the return items without the original packaging materials as they are discarded.
- 3) We will issue a credit or refund for defective or damaged merchandise including your return shipping cost (limit to regular ground service by USPS). The original shipping charge is not covered under this policy.
- 4) Return items must be sent back with tracking number. Returns sent COD will be refused.
- 5) We are not liable for merchandise damaged during transportation. The shipping charge includes partial insurance that covers partial damage or loss during transportation. You can insure your item up to your purchase value with extra charge. You must file the claim with shipping company if damages were caused during transportation.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can only ship to United States of America, Puerto Rico, Hawaii, Guam and Canada only.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Most order will be shipped within the same business day if the order is received by noon.
The fixed shipping cost is for United States of America only. There is no combined shipment as all items are shippied individually.
We reserve the right to correct any errors found in our website price list, catalog or invoice.